Grow customer loyalty, boost revenue, and drive efficiencies with an omnichannel retail strategy.
Drop in customer reimbursement
ㅤ
SUNBASKET
Increase in PayPal
revenue
ㅤ
PAYPAL
Customer feedback
rate
ㅤ
MERCARI
of roadmap plans based on customer feedback
ㅤ
CARREFOUR
With no hardcoding required, take control of your CX program by setting up listening channels within minutes. With just a little bit of javascript and no hardcoding required, easily create and modify feedback surveys for your customers across all touchpoints.
ㅤ
Customize your surveys to meet your branding requirements to ensure a consistent brand experience across the customer journey.
Decrease cart abandonment and refund rates as you turn customer feedback data into impactful action and stronger conversion rates. Automate proactive feedback requests with cart abandonment surveys, collect post-purchase satisfaction feedback.
ㅤ
With centralized customer feedback, quickly identify areas of customer friction and key drivers of spend.
ㅤ
Customer expectations have evolved, and in a market with so many options, it’s critical to provide standout customer support and service.
ㅤ
Stay ahead of the competition and create repeat customers with automated CSAT, CES, and NPS surveys to identify best-in-class interactions and areas for improvement.
Read our 2021 Retail Report for insights and tips to help you stay close to your customers’ changing needs, align your investments with consumers’ wishes, and deliver a world-class customer experience.
*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and Satmetrix Systems, Inc.