Create a better buyer experience

Grow customer loyalty, boost revenue, and drive efficiencies with an omnichannel retail strategy.

hero-retail

Turn customer feedback into better results

13%

Drop in customer reimbursement

SUNBASKET

62%

Increase in PayPal
revenue

PAYPAL

4ₓ

Customer feedback
rate

MERCARI

50%

of roadmap plans based on customer feedback

CARREFOUR

LISTEN

Omnichannel feedback made easy

With no hardcoding required, take control of your CX program by setting up listening channels within minutes. With just a little bit of javascript and no hardcoding required, easily create and modify feedback surveys for your customers across all touchpoints.

Customize your surveys to meet your branding requirements to ensure a consistent brand experience across the customer journey.

omnichannel-retail-2x
puma-customer
UNDERSTAND

Accelerate purchase rates with CX data

Decrease cart abandonment and refund rates as you turn customer feedback data into impactful action and stronger conversion rates. Automate proactive feedback requests with cart abandonment surveys, collect post-purchase satisfaction feedback.

With centralized customer feedback, quickly identify areas of customer friction and key drivers of spend.

ACT

Exceptional support that drives customer loyalty

Customer expectations have evolved, and in a market with so many options, it’s critical to provide standout customer support and service.

Stay ahead of the competition and create repeat customers with automated CSAT, CES, and NPS surveys to identify best-in-class interactions and areas for improvement.

retail-yeti-surveys

The 2021 Retail Report

Read our 2021 Retail Report for insights and tips to help you stay close to your customers’ changing needs, align your investments with consumers’ wishes, and deliver a world-class customer experience.

retail-report-2x

Trusted by leading retail brands

customer-logos-crocs
customer-logos-mercari
customer-logos-sunbasket
customer-logos-shiseido
customer-logos-PUMA
customer-logos-Carrefour